While overall customer satisfaction with cruise lines is high, nearly one in five customers experience a problem while on their cruise, according to the J.D. Power 2013 Cruise Line Satisfaction Report.
The inaugural report measures cruise line customer satisfaction based on seven key factors (in order of importance): service; stateroom; food; embark/debark; entertainment; cost; and excursions.
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Consultez la source sur Veille info tourisme: Disney Cruise Line se classe premier pour la satisfaction de la clientèle parmi les marques de ligne de croisière