Resilience - An Essential Ingredient to Ongoing Success in Hospitality
By Dr. John Hogan
You can get sympathy or you can get better but you can’t get both. You can be in your comfort zone or you can have growth, but you can’t have both. You can be interested or you can be sold-out-committed, but you can’t entertain both. You can have excuses or have results, but you can’t do both. Choose the path that develops your visceral fortitude.
Mario Cortes (CEO at BizNetAustralia PTY Ltd)
I compliment Ehotelier.com in offering its regular contributors the option of participating in the annual theme column. Contrasts are always there from the global contributors and offer very interesting views and approaches. The 2013 New Year’s topic addressed resilience. The word is certainly not used in everyday discussions or even regularly in strategic planning, yet this word and its meaning can be powerful.
The last five years have been challenging globally and hospitality has had more than its share of negative comments and economic downturn. The resorts and upscale lodging and meetings market segments were targeted by politicians as centers of “excessive spending,” even though many of those same elected officials often participated at and scheduled events at those same places. Food Service enterprises have seen their volumes and margins attacked, and only the relatively low percentage of inflation have allowed many restaurants to even stay open, as there have been few opportunities for price increases since 2007.
What does resilience mean to me?
To answer that, I paused and looked at my own career. As with each of us, there have been high and low points. Some of these plateaus and valleys were caused or influenced by my actions while others came as a result of external forces, market conditions or organizational structure.
- I have seen blatant favoritism, political maneuvering and seemingly clueless individuals promoted to high levels within the organization where their incompetence literally closed down hotels and restaurants that should not have failed.
- I have seen unlikely individuals rise far beyond everyone’s expectations and effectively help struggling hospitality businesses succeed.
- Most of all, I have seen and been part of a number of organizations that have tried to do the right thing at the right time for all parties.
Success does not come automatically to the start-up or to a brand that has been around for 50 or more years. Success does not automatically come to a hospitality business operating only in the local, regional or international market place.
Success is achieved by those individuals and companies with a vision, finding a way to make their plan a reality and then enjoying the journey as they work and play to their goal’s destination.
My professional thoughts on the meaning of resilience:suite
Consultez la source sur Veille info tourisme: La résilience un élément essentiel du succès permanent dans lindustrie de laccueil