2013 Outlook on Travel Hospitality and Leisure - Interview with Adam Weissenberg

Mercredi, 19 Décembre 2012 00:00 merchid.berger@finances.gouv.fr (Merchid BERGER)
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2013 Outlook on Travel, Hospitality and Leisure

Interview with Adam Weissenberg

Looking to the year ahead, cautious optimism permeates the discussion. Travel, hospitality and leisure (THL) companies may have reason to be optimistic for renewed growth domestically, for the power of technology to transform the consumer experience and for the opportunity to capitalize on emerging market growth. Adam Weissenberg, vice chairman and U.S. THL leader, Deloitte LLP, shares his perspective on the THL industry, as well as some thoughts around managing and innovating in the face of strategic issues such as heightened competition and eroding consumer loyalty.

What are some of the key issues facing the THL sector in 2013?

Heightened competition in a multi-channel environment, the pressing need for brand differentiation, and emerging market opportunities and challenges highlight strategic considerations that companies in the THL sector face in the evolving marketplace.

What are some steps THL companies can take to manage through the current climate of economic uncertainty?

What are high-performing companies doing to foster innovation and growth?

In the current challenging economic environment, leading THL companies are leveraging social media and business analytic platforms to gain insight into customer preferences and drivers of customer loyalty.  

A number of THL companies are using their cash balances toward consolidation to improve their market share and sustain profits. Sustainability is gaining increased importance — while airlines are working toward fuel efficiency, many hotels and restaurants are re-engineering their menus to focus on organic, low-calorie food to build consumer confidence and reinforce their brand image.

These innovation and growth strategies are likely compelling THL companies to examine their legacy structures and processes in the evolving marketplace.

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